Cancellations

After an order has been placed, cancellations must be made before 12:00 p.m. PST the following day to avoid paying a 20% restocking fee.Otherwise, no returns are accepted.

Damaged Items

Photograph the package and its contents immediately if any damage to the item is found.If you don't keep all of the packaging and shipping materials, your return might not be accepted. Within 24 hours of receiving your delivery, send us these pictures along with any other relevant information via email. Any items that have been or are not in their original condition are not eligible for return.

Please email the photos and a detailed explanation to us at support@smokeatx.com to initiate the return process.  

We will coordinate with our shipping couriers to pick up the product on your behalf for insurance claim purposes. If you choose a different item than what we currently have in stock, our turnaround time should be between 7 and 10 business days. If a replacement or repair is required, the process could take 10 to 45+ business days, depending on the scenario and/or Artist availability timeline.

3 Austin Locations

2300 S Lamar Blvd #101, Austin, TX 78704, USA

Monday 10AM–11PM

Tuesday 10AM-11PM

Wednesday 10AM–11PM

Thursday 10AM–11PM

Friday 10AM–11PM

Saturday 10AM–11PM

Sunday 10AM–11PM

Get directions

160 W Slaughter Ln Suite 300, Austin, TX 78748, USA

Monday 9AM–12AM

Tuesday 9AM-12AM

Wednesday 9AM–12AM

Thursday 9AM–12AM

Friday 9AM–12AM

Saturday 9AM–12AM

Sunday 9AM–12AM

Get directions

5310 Burnet Rd #104, Austin, TX 78756, USA

Monday 10AM–11PM

Tuesday 10AM-11PM

Wednesday 10AM–11PM

Thursday 10AM–11PM

Friday 10AM–11PM

Saturday 10AM–11PM

Sunday 10AM–11PM

Get directions

San Marcos Location

Marvelous Smoke

350 N Guadalupe St, San Marcos, TX 78666

Monday 8AM–11PM

Tuesday 8AM-11PM

Wednesday 8AM–12AM

Thursday 8AM–12AM

Friday 8AM–12AM

Saturday 8AM–12AM

Sunday 8AM–12PM

Get directions